Terms of Service

These Terms of Service (“Terms”) govern your use of TrackHQ, a software application (the “App”) made available to merchants through the Shopify platform. The App is provided by Supa LVM (“we,” “us,” or “our”) and is operated in connection with the production environment at https://apps.shopify.com/trackhq (or as otherwise communicated to you). By installing or using the App, you agree to these Terms. If you do not agree, do not use the App.

1. Eligibility

The App is intended for use by businesses that operate a Shopify store and individuals authorized to act on their behalf. You represent that you have the authority to bind the merchant to these Terms and that you will comply with applicable laws and Shopify’s own terms and policies.

2. The App and Shopify

The App is a third-party service integrated with Shopify. Your use of Shopify’s services remains governed by your agreement with Shopify. We are not responsible for Shopify’s platform, and Shopify is not responsible for the App, except to the extent required under Shopify’s own policies. Access to the App is granted as permitted by Shopify’s permissions model (for example, OAuth and approved API scopes you grant at installation or through updates).

3. License and acceptable use

We grant you a limited, non-exclusive, non-transferable, revocable license to use the App in accordance with its intended purpose: to provide order tracking, related merchant configuration, and associated features. You will not: (a) reverse engineer, decompile, or attempt to access non-public portions of the App except as permitted by law; (b) use the App to build a competing product or to scrape, overload, or abuse our systems; (c) use the App in violation of law, third-party rights, or Shopify’s policies; or (d) misrepresent the origin of tracking or shipment information shown to your customers. We may suspend or limit access to protect the service or other users.

4. Merchant responsibilities

You are responsible for: (a) the accuracy of information in your store and in any configuration you provide; (b) your relationship with your customers and compliance with applicable consumer, privacy, and e-commerce rules; and (c) your content, including branding, notifications, and any optional features you enable. You must maintain accurate store contact and billing information where required and promptly address disputes that relate to your use of the App to the extent they concern data you control.

5. Third-party data and services

The App may process data received from Shopify’s APIs and, where applicable, from carriers, multi-carrier tracking providers, and other infrastructure partners to display shipment status, send optional notifications, and host the service. Those third parties are not our agents, and their services are subject to their own terms, availability, and limitations. We do not guarantee that every carrier or tracking path will return complete or real-time data.

6. Fees and plans

If the App is offered on a paid plan or with usage-based limits, the applicable fees, billing cycle, and plan details will be shown in the App, the Shopify App Store, or a separate order you accept. You authorize Shopify or our billing partner to collect fees as agreed. We may change pricing with reasonable notice in accordance with Shopify’s commercial rules and applicable law. Taxes may apply as required in your jurisdiction.

7. Term and termination

These Terms continue until you uninstall the App or we terminate access. You may stop using the App at any time by uninstalling it from your Shopify store. We may suspend or end access for material breach, risk to the service, or as required by law or Shopify. Provisions that by their nature should survive (for example, disclaimers, limitations, indemnity, and governing law) will survive termination. Data handling after uninstall may be subject to Shopify’s mandatory compliance webhooks and our Privacy Policy.

8. Intellectual property

We and our licensors retain all rights in the App, its branding, and related materials, except for the limited license above. We do not claim ownership of your store content or your customers’ data. You grant us a license to use merchant-provided data as needed to provide and improve the service, as described in our Privacy Policy.

9. Disclaimers

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT SHIPMENT OR TRACKING DATA WILL BE ACCURATE OR COMPLETE.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER Supa LVM NOR ITS AFFILIATES, DIRECTORS, OR EMPLOYEES WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE APP. OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE APP IN ANY TWELVE-MONTH PERIOD IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE APP IN THAT PERIOD, OR (B) ONE HUNDRED U.S. DOLLARS (US $100), IF THE FOREGOING CAP IS PERMITTED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT ALLOWED.

11. Indemnity

You will defend, indemnify, and hold harmless Supa LVM and its affiliates from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the App, your store, your content, or your violation of these Terms or applicable law, except to the extent caused by our willful misconduct.

12. Governing law

These Terms are governed by the laws of the State of Delaware, United States, excluding its conflict-of-law rules, and you consent to the exclusive jurisdiction of the state and federal courts located in Delaware for disputes, subject to any mandatory rights you may have in your home jurisdiction. You and we may also resolve disputes in binding arbitration or small claims court where such options are available and elected in writing by the parties. (You should replace this section with the governing law and venue you intend after legal review.)

13. Changes

We may update these Terms. We will post the updated version and revise the “Last updated” date. If changes are material, we will provide additional notice as appropriate, including through the App or email. Continued use of the App after the effective date constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms: tools@lvmodel.com

These Terms are a general-purpose draft for a Shopify-integrated app. They are not legal advice. Have a qualified attorney review and adapt them for your entity, product, and jurisdictions before you rely on them for compliance or enforcement.