How does billing work? What plans are available?
Detailed quota and billing-cycle rules for TrackHQ plans.
You may upgrade, downgrade, or cancel your current plan at any time. Choose the subscription plan that best fits your business needs.
Package subscription process
- Log in to TrackHQ and open Billing & Plans.
- Select package and billing cycle.
- Complete payment. The package takes effect immediately.
Basic billing rules
- First-time subscription: charged immediately and activated immediately.
- Auto-renewal: charges attempt 24 hours before period end.
- Refunds: partial refunds are not supported after package activation (exceptions may apply for platform/system failures).
Upgrade billing rules
Monthly to monthly
- Charged by prorated difference for remaining cycle.
- Formula:
Upgrade Fee = Original Monthly Fee + (New Monthly Fee - Original Monthly Fee) × (Remaining Days ÷ Total Days in Cycle)
Monthly to yearly
- Switches directly to yearly billing.
- Unused monthly quota is typically cleared.
- New 365-day cycle starts on upgrade date.
Yearly to yearly
- Same prorated rule as monthly to monthly.
Downgrade billing rules
Downgrades apply at the end of the current cycle and no price-difference refund is issued.
Monthly to monthly
- Keep current higher-tier benefits until cycle end.
- Downgraded monthly plan activates on renewal.
Yearly to monthly
- Keep yearly benefits until cycle end.
- Monthly plan begins after expiration.
Yearly to yearly
- Same principle as monthly-to-monthly downgrade.
Plan changes and cancellation
- Change plan: Billing page → choose plan → approve subscription in Shopify.
- Cancel plan: Billing page → cancel subscription.
Important notes
- Upgrades take effect immediately.
- Downgrades/cancellations take effect at cycle end.
- Shopify billing policies govern final app charge behavior.